Pathetic Customer Service

<p>I bought a heater at Checkers West Gate and when trying to return it for a bigger one I was given a run around. West Gate Mall has two Checkers stores , bought the heater at a smaller one store and discovered that what I was looking for on the other store in the same Mall. I was then advised to walk to the other store and make the exchange there, I then had to walk to the other store which is on the other end of the Mall leaving my car on the other end of the Mall. When I got to the other store I was directed to Customer Care that when I meet Nontobeko Mondweni who told me that she will not accept that product and that I should walk back to the store bought get the refund it there then walk back again to buy the product I am looking for. This was very surprising to since these where the same Checkers Stores in the same Mall. I then called the Manager " Pauline Chetty " to attend to the matter as I can not be send from pillar to post on such a simple matter but to my amazement the also agree to this rediculas arrangement. I find this very unprofessional and pathetic from a big chain store like Checkers, I expect to buy a product from Checkers and exchange it at any Checkers Store and not to be referred back to the particular store I bought from. I also think Pauline did not deal effectively and efficiently with the matter, if a client would like to return a product bought at the same chain store they should be able to take it and sort out the different stores story in-house. A client should not be denied an opportunity to return the goods because of difference with in the chain stores. I also feel that </p>