Pathetic Customer Service

I ordered wine online (for pick up at the store) on the 22 November 2017 for 1 December 2017. When I arrived at the store on the 1 December 2017 the staff were clueless about the online service I was told to go to customer service the lady there made me wait then told me to go to the wine section, where I found a lady there who tried to page a guy by the name of S'phe who was no where to be found I waited for about 30 minutes and decided to go and check on my platters which I had also ordered online and I was an hour early for the pick up time for the platters and was told to wait while they are still preparing them it was already 15h00 the pick up time for the platters when I got to the deli the ladies there told me the people who make platters are coming I waited another 20 minutes without being attended to and finally a lady came with 2 platters instead of 3 and said they are still preparing the third platter. I had to wait an extra 15 minutes for price tags for the platters went back to the wine section still no sign of S'phe they said he is on lunch, I waited then went back to the deli got the price tags for the 2 platters and was told the third one is still not ready. I ended up leaving without the 3rd platter and no wine and when I was on my way home I received a call from the lady from the deli asking why I left the third platter because it was almost done when I left but no one bothered to even update me on what was happening I was standing there like a fool and they all ignored me. Late in the afternoon when I was at the beach the manager S'phe who was on lunch for 2 hours called me and asked what is he supposed to do with the wine that I had ordered I told him I don't know he must do whatever he likes with it because I waited 2 hours for him his response was I was on lunch.. Checkers should just do away with the online service their staff is ***********.