:_( PATHETIC

I bought a Samsung fridge in 2015 which is still under warranty , I discovered that it was not working and informed the Sandton City House & Home ( spoke to Ian and Busi ) on the 11/12/2018 who told me they have logged my request with Mastercare it took them almost 3 weeks to fix it after making countless calls and sending countless emails to House and Home Sandton City and having to beg for a response ( the fridge was only fixed in January ), 2days after the fridge was fixed I discovered that it was not working again and I contacted Mastercare ( on 7/1/2019 )to inform the of this as I could not get hold of House and Home but I experienced the same dissatisfying service with them i dealt with ( Liesel,Nico and their manager Doreen ) ,the most frustrating part out of all of this is I lost 2 loads of grocery because at the time my fridge was broken I had food in the fridge which all got rotten and after the fridge was apparently fixed i went and bought again and all of that food is rotten again as i am writing this complaint and nobody knows who will reimburse me and when my fridge will be fixed?????????