1 reviews | Active since May 2014
Passing the Buck and bad customer service!!!
Two weeks before the 21st February 2015, we placed an order for 18 yoghurt tarts at Checkers Muzenberg. on the morning of the 21st, we went to collect the tarts and found the order was never placed. When I called the store to find out where the tarts are and why the order was not completed, I was told the lady who took the order was fired. I then spoke to the perishable manager and while doing so, I told him their internal problems has nothing to do with me and my order I placed well in advance. I then had to think for him and suggested he call other stores to find me tarts! Bling! a light bulb went off in his head and he said he would call me back. Guess what, I had to call back and not him call me just to find out he got ten tarts for me. Then I asked if he could deliver it to Simon's Town since this is causing a inconvenience, without hesitation, he said no. Then there was a black female who answered the phone and just couldn't careless. SHE NEEDS TRAINING ON THE TELEPHONE!!! I don't think she knows that one is able to pick up body language through a chat on the phone! I am disgusted in the way they handled this situation!!! RUDE PEOPLE!!!
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Muizenberg.
As a customer driven business, Checkers understands the importance of providing customers with superior service. Therefore, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Muizenberg.
As a customer driven business, Checkers understands the importance of providing customers with superior service. Therefore, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations