PALL MALL CIGARETTES

Item: Checkers & Checkers Hypers
Rating: 1
Author: Estelle A

I visited Checkers, Brackenhurst-Alberton on Monday 27 June 2016 arounf 17:00 to purchase among other items x2 packets of PALL MALL Cigarettes. Unfortunately one of the PALL MALL Blends were incorrect. Instead of buying 2 RED I bought one RED and one GREEN (Menthol) blend. I returned to the store roughly 1-2 hours later with the sealed GREEN blend and the purchase slip as I was on my way out to a meeting. The supervisor / manager refused to swop the purchase for another RED packet indicating that as Checkers Stores they are not allowed - "for security reasons" to return cigarettes. The security reasons were not disclosed other than to say "I could have bought it somewhere else" despite the fact that I showed her an authentic receipt of purchase. She went on to insist that she would not swop the cigarettes implying that it could also be contraband because she could not be sure "whether it is the same packet that was sold". This could have been easily solved if she checked the barcode and serial number. I enquired from a different Checkers who indicated that they would swop the cigarettes with the slip and proceeded to swop the cigarettes. I believe Checkers Brackenhurst Alberton is misleading the customer and are acting against consumer policy. I also enquired from SPAR whether they would have swop the cigarettes. They indicated that they would with the slip and if it is a sealed packet. Bearing the above in mind I do believe that Checkers cannot be trusted. I was made to feel violated and embarrased. She caused a scene that could have been avoided. I will tell my friends, family, colleagues and whoever is willing to listen about the terrible service I received in this store. I will also post this message to facebook and hope that my contacts will forward this message. The message may go viral. I hope Checkers will have the decency to respond favourably and in the interest of the customer in this regard.

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