Outstanding Service

Ashlee did an outstanding job of turning a very unpleasant customer experience into a positive. I bought fish form your Waterfall store on Saturday evening, only to find that it was completely spoiled. I was angry at the incident and stormed into your store on Sunday. Ashlee was polite and calm and handled the situation very professionally despite me being very angry at the time. Ashlee, in my presence, took the initiative to ensure that the remaining questionable fish items were taken off the shelves and made up for my unpleasant experience by offering me a substitute fish product in addition to giving me a full refund. I was totally blown away by this and I really appreciate the gesture. This could have easily been a negative hellopeter complaint but Ashlee really went out of his way to assist a disgruntled customer and he managed to turn the situation around.