Out of stock when the shelves are full ( Sixty60 )

Your Sixty60 Order ***A

To whom it may concern.

I am not one to complain on these types of platforms as I believe that anything can be sorted out in person. I have tried.

After numerous phone calls to your sixty60 help line and told that the matter was escalated, no one has come back to me.

Let me explain the situation. We ordered two products from the app on Sunday morning. ETA was an hour and a half later, which is fine I understand you are busy. One hour and forty minutes later I received a notification that one of the items is out of stock. ( Your app showed it is in stock ). Phoned the help line and asked them to cancel the order and that I will go to Checkers myself. On arrival at Checkers, the items was in stock and plenty thereof. Let me remind you, that this has happened plenty of times before. I have taken the liberty to take a photo of the items that was supposed to be out of stock if any of the management is keen to give me a call or send me an email.

This service ( Sixty60 ) is supposed to be a convenience. In my experience, it is much faster to just drive and get the items you want yourself. Don't care paying a premium if it saves you the hassle, but here you pay to receive hassle.

A very frustrated customer.