Ongoing Poor Service at Checkers Ridgeview Centre, Helderkruin

Ongoing Poor Service at Checkers Ridgeview Centre, Helderkruin

To Whom It May Concern,

I am writing to formally raise my concern regarding the ongoing poor service at your Checkers store at Ridgeview Centre in Helderkruin. This has now happened repeatedly, especially late in the afternoon over weekends. There are often only two tills open while the queues are extremely long. Customers are left standing and waiting for an unreasonable amount of time, which is both frustrating and unacceptable.

On multiple occasions when we have asked to speak to the manager, we are informed that he is “at home.” This raises serious concerns about supervision and accountability during peak trading hours. It appears that when management is not present, service standards drop significantly. What is even more concerning is that shortly after customers complain, two or three staff members suddenly walk out of the office to open additional tills. This creates the impression that staff are available but not proactively assisting customers. In addition, the attitude displayed by some staff members has been unprofessional and dismissive. Customers should not feel like they are inconveniencing employees by expecting service. As paying customers, we expect adequate staffing during busy periods, active floor management, and courteous service at all times. Weekend afternoons are clearly peak hours and should be staffed accordingly. I trust that this matter will be taken seriously and that steps will be implemented to improve customer service and staffing efficiency at this branch.