Ongoing Issues with Fresh Produce Quality – Financial Loss Incurred

Dear Checkers Team, I am writing to formally express my serious dissatisfaction with the quality of my recent Checkers 60/60 deliveries. Over the past three weeks, I have placed multiple orders containing fresh fruit, and every single delivery has included fruit that was already spoiled upon arrival. This is not an exaggeration — the fruit was intended to be consumed on the same day it was delivered, yet it was clearly not fresh or edible. Most recently, this unacceptable issue has extended to meat as well. As a direct result, I have incurred significant financial losses over the past three weeks. I have paid repeatedly for products that could not be used, and this has resulted in a substantial waste of money. This is extremely frustrating and unacceptable, especially given that Checkers 60/60 promotes freshness and quality as a core promise of the service. I would also like to add that I have a three-week-old baby, and it is simply not feasible for me to drive to a Checkers store every time to return or exchange spoiled items. The entire reason for using a delivery service is convenience, which in this case has been completely undermined. Due to the ongoing nature of these issues and the financial loss I have suffered, I am unfortunately reaching a point where I can no longer continue supporting the service unless this matter is addressed urgently. I trust that this complaint will be taken seriously and that an appropriate resolution will be offered. Kind regards Chantelle Kotze