Old cake delivered

I've been buying from Checkers almost everyday on the 60/60 app. My last experience was horrible with Jamie on the phone as I complaint about a cake that I ordered and it is very dry, its not edible. She says thats nothing she can do, I have been blocked from the app from logging a product issue. I asked for them to send a driver out and replace the cake and she kept saying that I have to take the cake to the store after I have paid delivery fee for a cake. This is totally unacceptable