NOT WHAT I ORDERED!!! NOT REFUNDED/REPLACED!!!

ORDER NO ***4A - On 31/3/2023 I ordered Namaqua Smooth DRY Red Wine 7 boxes x 5L. It was on special for R159.99 per 5L box. When I made the payment the system accepted the payment and didn't tell me the product was out of stock. It subtracted the full amount of R1161.87 from my account. I ordered other products as well.

When the delivery arrived there was only one box of the ordered wine, Namaqua Smooth Dry Red 5 L delivered. The other wine was Namaqua SWEET Red wine that they wanted to delivered. Any one do know that the SWEET red wine can never be a replacement for the DRY Red wine. I was not happy and called the customer care line. I spoke to Aza and got a reference number ***. He said het will take it up with the 60/60 Operations Department and that I must send the Sweet wine back with the driver. The driver took all the Sweet red wine boxes back to the store. After a while the driver returned and say he must drop the boxes with me, they are out of stock with the Dry red wine. I told him I don't drink the Sweet red wine and didn't order it. I want the Dry red wine or my money to be refunded. He then spoke to someone on his phone, I also spoke to her, cant remember her name. I confirmed that I don't drink sweet red wine, the wrong wine was delivered. She said I need to send the whole order back to them. I told her and the driver that I couldn't as I have already used some of the eggs, 2minute noodles and small cucumbers for the kids to eat. She said that is not the way Checkers refund policy works. The driver took all off the red wine boxes back to the store. They only refunded me the delivery fee of R35 because 80% of what I ordered wasn't delivered. They still owe me the cash to be refunded to my 60/60 wallet or the correct wine. I insist that this be sorted out and finalized as soon as possible please. You will not be able to communicate with me telephonically during the day. Please communicate via my e-mail address that you have on system.