AK
Anastasia K

1 reviews | Active since Mar 2011

17 Feb 2015, 14:16

Not charged what was on display

I visited Checkers Canal Walk today after 13h00. On display, as if it was on promotion was 3 x Ariel (15 capsules) tubs with a price tag of R19.99. I thought WOW. So the cashier rings it up and it scans as R59.99. So I tell her its on some kind promotion in the washing powder aisle. She calls a supervisor (female) who goes to check and comes back with a (c) male. I don't know if he is a manager or if he works in that dept, but he then tells me its the wrong price. <br> <br> So I tell him when I looked at it the only thing I saw was R19.99. He continued to say it must at least be for the same product. The price tag was actually for Ariel handwash. I told him that was not MY fault if the staff used the wrong tag. I told him to just leave it & the supervisor continued to credit it from my cashslip. <br> <br> Yes everyone makes mistakes, but not once did he think to apologise for the mistake in the pricing on behalf of the store or the staff. <br> <br> I visit this Checkers quite often as my workplace is quite near to that entrance. Its not the first time that I experience such service from the staff at this store. I know that they deal with alot of demanding customers bt I always remember Thank u & Please

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Replies (1)
Checkers & Checkers Hypers
Checkers & Checkers Hypers's reply18 Feb 2015, 10:25
Official
Hello Annie06,

Thank you for taking the time to contact the Checkers supermarket chain.

We are sorry to hear of your bad experience at Checkers Century City. As a customer driven business, Checkers understands the importance of providing customers with superior service. For this reason, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.

Kind regards
Devon Currie
Customer relations