Not a happy customer

Went to draw money at the till on Monday the 28th..After being told it was declined..We received a cell phone message saying it had been deducted from our account..The lady at the rill tried again but we had reached our limit..as we explained to the manager what happened she got on the phone and reported it..she said it would take 24 hours to resolve the problem..We then got a phone call on the 29th of Sep saying they have put the money back into the account..nothing was showing..so we went back on the night if the 29th to ask them..We have a no help what's so ever I would like to know who is going to resolve this issue today is the 30th and we still have no money from them..We were also told by a supervisor that this happens too often..We work so hard for our money and for this to happen is a shock I feel we have been rudely treated..Every month we buy grocceries..I am not a happy customer..