Non existent service

On 17/06/2018, we went to the Rylands store to purchase Huggies Gold diapers size 4. Which they had no stock off. We received a raincheck. We went back numerous time to check if stock arrived but alas. On Sunday 01/07/2018 we went once again to check and was told stock would arrive 03/07/2018. Went back to store on said date and alas no stock. We were told to go get the nappies at Kenilworth centre as they had "lots" of stock, to which we objected as Rylands was closest and it does not take a month to get stock. We were then told that they'll get stock from Kenilworth Centre. Went back to Rylands on 05/07/2018. Yet again no stock and no stock fetched from KC either. Spoke to a guy C Fortune, he was apparently the manager. He has no customer service. While addressing us he was chewing and did not apologize once for the service or lack thereof. He did not bother offering an alterniative either. Logged a complaint online [ Ticket: 84642 ] on 05/07/2018... 4 days later no feedback.... looks like Service is not something your brand strive for.