1 reviews | Active since Sept 2013
No urgency and client service
Good Afternoon, <br> During the course of the last two- three weeks I have purchase Blu 52 at Checkers Warehouse in Bra ken fell as I do all my purchases at Checkers due to their affordable pricing and excellent service. My pool pump is out of order and I ain't going to repair it soon so I decided to return the 4 units of Blu 52 I have at home. Due to the pool pump being out of order I had no idea that I would need the slip, as this was unexpected. The manager informed me I need a date I purchased it and the amount of my till purchases so they can look up the purchase. How ridiculous can a retailer become, if you shop daily at a store you must remember every purchase you make. Instead of the organisation becoming innovative and offer a cash card where they can see all your cash purchase and stop making their clients feel like *********. I had to explain to the so called manager to phone the other branch and enquire as she couldn't think for herself to make my experience pleasant by going the extra mile. I've purchased the 4 units on 4 separate occasions possibly and yes I can't remember what I purchased with these items... It takes matters like these to give you a differentperception
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Protea Heights.
Unfortunately Checkers does require a till slip for a cash refund. Alternatively your purchase can also be traced in order to reprint the slip as was offered to you in this instance. However, in the interest of customer service your complaint will be referred to the operational management for further assistance.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind Regards
Dean Olwage
Customer Relations
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Protea Heights.
Unfortunately Checkers does require a till slip for a cash refund. Alternatively your purchase can also be traced in order to reprint the slip as was offered to you in this instance. However, in the interest of customer service your complaint will be referred to the operational management for further assistance.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind Regards
Dean Olwage
Customer Relations