NO STOCK DECEPTION

Order :***8 5 September !3;18pm I ordered items on the Sixty60 app (shopping delivery app) worth R938.38 , this also the full amount deducted off my bank account , two items were marked out of stock after the money was deducted off my account , i proceeded to select the alternative items offered as my first request was out of stock .To my dismay these items were not delivered even though they were confirmed as alternative items in stock to deliver. 5 September 14:00pm then called Checkers Malvern Durban and Lindani confirmed the alternative items Typek ream paper and Checkers brand chunky dog food is available in stock . I called the Sixty60 app call center and explained the dilemma that I need the items as my money was already deducted for all 5 consultants and manager explained that my refund for the undelivered items will be refunded in 14 days , completely missing the point that someone decided to lie and say the items are not in stock and I will not be able to buy the same items ageing twice over. when i asked who is the ombudsman's for this query and the Sixty60 manager said she is ? I'm totally appualled with the culture of being devious and misrepresenting facts right up to the management team I went to the store directly and purchased the same items reciept ( 050922 s006802 r07)that the callcenter and app advised is not in stock and giving me the run around when it came to my refund or a voucher Truly disgusting service and a not so sophisticated way to ***** clients out of their money for 15 days Im sure this is a profitable kitty for Shoprite sies !