CS
Chantell S

1 reviews | Active since Sept 2016

04 Oct 2023, 12:09

NO SERVICE, NO RESOLUTION

I've sent 30 emails and phoned 4 times since 13 March 2023 to get my issue resolved.

I've only EVER had one cellphone number, one email address and one Checkers Xtra Savings card, yet: 1. I cannot log into the Checkers website with my email address as it keeps prompting me to change my password and when I do, it says it doesn't work. Round and round in a loop for all eternity. 2. I cannot log into the Checkers website with my cellphone number because 90% of the time it doesn't send an OTP to my cellphone. And no, it's not under Blocked Messages. 3. When I can log into the website, I cannot link my Xtra Savings card (and I've tried 4 different ones now) as I get the following message: "There was an error while updating your information. Please, try again." 4. I cannot link my Xtra Savings card on the Checkers Sixty60 App as I get the same error message as above. I've uninstalled and reinstalled the app on my Samsung Galaxy S23 Ultra several times. 5. I am not getting any Xtra Savings despite being linked on your system, according to all of the operators I've communicated with. 6. No one has resolved my issue, phoned or emailed me back, or attempted to be of any assistance, despite numerous empty promises.

I am highly disgusted by the level of service from Checkers and Sixty60 and need my issue resolved TODAY.

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