No response to complaint re No stock of butter on special and Long Queues

<p>10 days ago, on 26 May 2016, I submitted an online complaint via www.checkers.co.za/contactus.html.</p> <p>Checkers has chosen to ignore my direct complaint which has necessitated my repeating it on an open forum in the hope of a response.</p> <p>Over the past 2 years, EVERY time that 500g Butter has been on special, the Hillcrest Checkers has had an empty shelf in their fridge with no butter. Please note that I not NOT use the word "every" as some form of emotive exaggeration. What I mean is that I have NEVER ONCE been able to buy butter from Hillcrest Checkers when it is on special. This applies to EVERY occasion that I have visited the store when butter is on special (at least 12 times, possibly as many as 20).</p> <p>So once again, butter is on special at R29.99 and, true to form, Checkers Hillcrest has empty shelves. Please can you provide me with an explanation as to why this repeated problem has not been addressed. i.e. why is Checkers unable to learn from their experiences? Please note that the same applies even if the special has only in place for one day.</p> <p>I would also like to complain about long queues at Hillcrest Checkers. I sometimes shop at Westville Mall Checkers and they manage to have enough tills open to ensure a quick exit. Hillcrest Checkers on the other hand almost always has long queues and insufficient tills open. Once again, why is this particular store unable to resolve such an obvious problem?</p> <p>I spend approximately R6,000.00 per month at Checkers, most of which is at the Hillcrest store. The ONLY reason that I continue to shop at Checkers is because I earn eBucks. I am sure that many other equally dissatisfied customers simply choose to shop elsewhere. Nonetheless, I trust that I am still regarded as a valued customer and I look forward to your response.</p>