No response

Ordered groceries on 14/08/2022 and was notified the delivery would take 3 hours which wasn't a problem. I was later notified via the app that the order was cancelled and that I was credited with R50. There was no mention of a refund for the R1500 that I spent on the order. It has now been 5 days and after lodging a query every day I have still not heard anything from them. All I get are automated responses.