No refund of monies taken on an authority for a cancelled order

To date - and despite numerous apologies and assurances - I have not seen a refund of my money. *** via my332859.mail.crm.ondemand.com Wed, Nov 18, 1:13 PM (13 days ago) to me HI Craid, Thanks for getting back to me. I have requested a void of this transaction from our finance deopartment. Please allow 24-48hrs for this to be resolved. Thanks Garth From: *** Sent: November 17 05:31:55 PM To:*** Subject: Re: [ Ticket: 383043 ] Reversal Not Done Re: [ Ticket: 360425 ] Order No ***5 On 29 Oct 2020, I tried paying for groceries with my business card and it was denied a few times because of a @Visa pin error. So I created a Virtual card from @Standard Bank and successfully authorised R 1 124.93 on the card for a purchase on 60sixty for delivery. As the transaction was going through it suddenly cancelled and the order was cancelled. The funds have not been returned to the said card despite me emailing numerous occasions and chatting with a Jolene Jamani from The Sixty60 Team help desk. Despite explaining this numerous times no one has come back to me. @Standardbank insists the money was taken from my account as reflected below and @Checkers insist it wasn't. I am left out of pocket for R 1 124,93 with no order in hand. Who do I speak to to sort this out because I am kind of irritated playing ping pong with some mystery help person who does anything but resolve this??? You sent 13 November at 15:09 sent 13 November at 16:09 Please accept our deepest apologies for the inconvenience caused. The matter has been escalated to the relevant team who will provide you with feedback. Kind Regards. The Sixty60 Team