No refund after a month

<p>A month ago on the 12th of March I did my grocery shopping at Checkers in waterfall. When it was time to pay, they swiped my card. I was told my card declined. And I had to leave the groceries. The money had been taken off my account though. I was told the money would reflect into my account in 24 hours. Which it did not. </p> <p>The manager then told me that she would log an inquest with head office who would then look into the matter for me. she then informed me that Standard bank was experiencing issues on that day (which is the bank that I use) and that Standard bank would refund my money. Which never happened. I then called again and she told me that Head office was further looking into the matter. and it would be resolved in a week or 2. Its been a month. </p> <p>Now in my mind this is simple. This was not a standard bank issue. as the money is now sitting in Checkers' account. All they then needed to do was refund my money and then sort whatever internal issues they have with Standard Bank. How can it take a month to sort out a refund issue?</p> <p>I have been patient long enough. I want my money back with immediate effect. and Please note that i had the same issue with Pic n Pay a couple of years ago and it took them less than a week to sort out the issue. </p> <p>Disgusting. I am never going to shop there again. </p>