NO CUSTOMER SERVICE

I am a agent for various stores and I have to admit Checkers N1 City is by far the worst customer service I have ever come across. Their switch board is pathetic the line can ring for up to 20 min before answering or you have to make multiple calls. I am a agent 115 and dropped my ID docs and bank statements twice already only to be asked to drop it again as it was not on record, I am sure one could understand my lack in the staff competency after that. I called spoke to Mrs samuels who seemed very busy and my call came across as a inconvenience to her all she said was agent 15 your things has been sent. I enquired the date payment will be made, if my correct bank account had been loaded and what is the commission %. She could not answer and said she will transfer me to the money market but instead cut the call. I really fail to understand why one has to go to social media when individuals just cant do their jobs if you are in customer service its a career you chose if you don't like it get out of the industry. As a gent who has really worked hard to sell your product I deserve to know. When will cash be paid? Do you have my correct details after getting it wrong twice? What is the commission amount. If other retailers can assist why cant you?