New Manager, Patheric Customer Service!!!

I am utterly disappointed with the poor customer service and lack of accountability by the store manager at Checkers Northriding. I visited the store on 09/08 and presented a rein cheque which was issued in 2014. Upon redemption, the store manager commented that he is unable to authorise the rein cheque as the period of validity was 3 months. I highlighted to him that the rein cheque made no mention of an expiration date. Other vouchers obtained specifically stipulated 3 months validity. I suggested that he review the rein cheque issue book to confirm the date on which I was contacted (PS: I was never contacted) and he refused stating that he was newly appointed and he cannot account for what the previous manager did. The manager should have taken accountability for the shortcomings of the store and not merely shrug off customers who ultimately pay his salary. His poor attitude and lack of accountability is highly disturbing and surely not in line with the values of the Checkers brand. I will never shop at a Checkers and I will ensure that the attitude of Daryl Brown is widely publicized to ensure that my friends, family and colleagues are not subject to such unprofessional conduct