AP
Alison P

1 reviews | Active since Feb 2021

11 Feb 2021, 09:03

Never use sixty60

If I could rate them lower I would. This company has been absolutely atrocious in processing refunds. It has taken over a month to receive a refund for an order that Checkers cancelled themselves. I have had back and forth conversations with customer service which have started to go round in circles now and still no sign of my money.

On top of this, when Checkers charges you 15% extra on your order in case of substitutions, they do not pay this additional amount back. I have not received a refund on a single one of my orders where this 15% extra has been charged and has not been used since December 2020. This is unacceptable.

It pains me to think of all the other hundreds of thousands of customers who rely on this app during COVID-19 and who perhaps don’t have the means to follow up on these matters. How many other customers are stuck without money while Checkers earns interest on our refunds?

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