my vehicle was damaged by Checkers trollies

My vehicle was dumped and damaged by checker trollies at mall of the south parking on the 24th of September 2020 the checkers trollies which dented and stretched the vehicle were being transported the trolley cargo driven by a checkers employee. I then reported the matter reported the matter to the branch manager Rosinah who took pictures of the damage and advised the matter will be discussed internally and repairs will be arranged. A day later Rosinah she then told me that Mr Clean who is a third party of checkers will fix my vehicle. I have done quotation from 3 different panel beaters and provided them with quotes till to date my car has NOT been repaired.

I was told they are waiting for footage from Mall of the south security office I then went directly to the security office to check what is the status of retrieving the footage only to find out that the was NEVER a request of footage from Checkers or Mr clean ?

I have done several phone calls and emails follow up with both Rosinah and Mr Clean people they are always coming with lies saying they are investigating the matter (What is there to investigate ? ), are now saying their Lawyers will be contacting me and that has not happened (what do lawyers have to do with this ? ). This is totally unexpectable and I would like to appeal this matter to Checkers management and my vehicle to be fixed.

This very costly, time consuming and frustrating for me to always do follow up with no feedback and way forward in fixing my vehicle. I must say am very disappointment with how this matter is being handled clearly there’s no customer service here they only care about getting revenue from customer but are not taking responsibility for their wrong doing.