My Mother's Bad Experience at Checkers Hyper Baywest

I am writing to lodge a complaint regarding the consistently poor customer service at Checkers Hyper Baywest Mall.

Recently, my mother visited the store to collect an item that was paid for but inadvertently left behind the previous day. Despite presenting the receipt, she was met with blatant refusal and a rude, disrespectful attitude from the female coloured manager at the customer service desk. The situation was only resolved when the till packer from the day before intervened to confirm the mistake. My mother was deeply upset by this treatment and has decided she will no longer shop at your store.

Furthermore, I have personally experienced multiple instances of poor service at this location. On one occasion, a staff member nearly collided with me and offered no apology. On several other visits, I have encountered rudeness and a lack of assistance when trying to locate items or make payments.

Due to these repeated negative experiences, neither my mother nor I will be returning to this branch. We hope you take this feedback seriously to improve the service standards for how to treat customers.