Mr Davids bad manager with terrible customer care

I bought a hot water bottle a few months ago from Checkers Protea Hoogte. I happily used it, as all my other hot water bottles previously. But this hot water bottle with hot water leaked all over me. No I did not have pressure on it either. I have experienced this once before. And I phoned that time Pick n Pay explained what happened and the manager asked me to return it and gave me a new one and this was without a till slip. I thought that was good practice and expected the same from Checkers. I phoned Checkers Protea Hoogte asked for the manager, the manager MR David’s introduced himself, I explained the situation and that I didn’t keep my till slip, I explained to him i didn’t have the till slip, then he said I must give him the total I spent and the date for him to look it up, of which I would not remember I explained this to him, it was not a memorial shopping day, it would have been after work, popping in to get a few things I can’t remember the total of what was bought or the date and he just said without it he can’t help. I thought this was such a ridiculous approach to a customer that frequently makes purchase from Checkers, but I have learnt my lesson even with the cute mini shops things etc I would not return to Checkers and I will be sharing my experience with my family and friend because I think in this day and age it is important for people to know where the value and customer care is at. And it is not at Checkers thx MR Davids you made the decision pretty easy for me.