Money Merket Pin Reset Nightmare

I've just had the worst experience ever @ checkers money market. on 26th of September i visited the money market to send money, I was really in a rush so i must have click a number unware when inserting the pin, fine we needed to reset the pin now cos the money cant be cashed. I went back to the glen to get the pin reset, we tried with my cellphone of which we were unsuccessful because apparently the reset method does not recognize contact cell number...what bull**** is that? so the only alternative was to physically fill in a form and send it to head office to reset the pin which takes 3-5 working days and an SMS with the new pin will be send to me. I waited for that SMS still nothing, today its the 14th of october , 3 weeks later i decide to go back to checker with my own ****en petrol to find out what is the delay. I get there i find 3 ladies m actually glad cos the other one is the same one we were filling the form with, i explain why I am there, and she acts as if she does not remember me, without even checking on the system she tells me i must fill a new form! I am like what the HELL? I AM NOT FILLING NO STUPID FORM AGAIN, all i want is my money. She checks on the old rag of a file he has and my previous filled form its in there. IT WAS NEVER SEND TO THE HEAD OFFICE. she then takes it and goes to the office, kept me waiting for a good 20 min eventually she comes back and says OH SIS YOU CALL WAS NEVER LOGGED AND THE PERSON WHO WAS SUPPOSED TO WAS ON LEAVE so mina i must wait for someone who is on leave when theres people there who can do the job? I ask to speak to the manager (Mash) who gave me same lame excuse and n o accountability whatsover, then she want to pass me to another manager because of her coldness, stupidity and leak of empathy. I understand that misheps happen i work with client myself but i am soo disappointed and disrespected by the ways i was treated at checkers. All i was asking was accountability, responsibility and show some empathy for godsake you are dealing with human being here not robots. You'all customers service is non existence and you will continue to loose more clients if this is not addressed.