Money market customer service very poor at mall of africa

Dear Checkers Hypermarket Management, hallo peter

I am writing to express my dissatisfaction with the service I received at the Money Market counter at Checkers Hypermarket, Mall of Africa, on October 29, 2024, between 10:30 and 11:12. I urge you to review the camera footage during this timeframe for confirmation.

During this period, I experienced a significant delay, waiting nearly 20 minutes to be served. Unfortunately, this was not an isolated incident, as I have encountered similar poor service at this location in the past. The staff, particularly Portia, Violet, Pasha, Anatshilidzi, and Yvette, appeared to be engaged in personal conversations, seemingly indifferent to the waiting customers. At one point, a staff member even prioritized helping a friend from Nedbank who left and returned while I and others remained in line.

Adding to the frustration, when I was eventually called, it was in a language I did not understand, and the interaction was delivered with a noticeable attitude, lacking in basic respect and customer care. This lack of professionalism, especially from Portia and Yvette, was apparent to all in line, many of whom were equally dissatisfied with the service.

As a longstanding customer, I am deeply disappointed by the repeated disregard for customer service standards at this Money Market counter. I kindly request immediate intervention and corrective action, including appropriate training to instill the values of professionalism and courtesy in all staff members. Customer satisfaction should be a priority, and the attitude displayed by these employees was unacceptable.

Thank you for addressing this matter. I look forward to improved service and an environment where customers feel valued and respected.

Sincerely, Portia Noganto