Mistreatment of clients

Standing in que the door security John allowed 2 of his friends to exit the que and enter the business. After enquiring the reason the excuse was they were on duty. Question: If true why stand in que and why a hostile attitude when asked. At the entrance I ignored him and he refused me entrance by physically pushing me out of the entrance. Besides, touching a person in an aggressive manner comes down to assault, which is a ******** offense. After consulting with Teresa the floor manager she took John's excuse as legit. If this is how clients get treated during lockdown I can't forsee a future for businesses like this. In a town like Potchefstroom people talk.