MD
Margaret D

1 reviews | Active since Jul 2017

15 Jun 2022, 12:19

MANAGER REFUSES TO HONOR PRICE ON SHELF.

Most Horrible service at Checkers the Reef, whatever happened to the price you see is the price you get? When the price of oil has been sky rocketing for a while you don't just buy anything. I get to Checkers and I see Sunfoil Oil marked from R119 and u get it for R89.99 when u swipe your Checkers Xsavings card. Which I had spend a good few minutes reading to make sure I did not get to the till and get told a different price. Low and behold my worst fear happens when I get to the till point and I get told Sunfoil is not on special. And u can imagine how my eyes popped out of their sockets. I quickly take a white gentleman apparently the manager on duty to the shelf (I have worked in retail long enough to know to go back to the shelve yourself when there is a price discrepancy) and I show him written on a red shelve tag the signature for anything that's on special at Checkers and the manager tells me that what is written there is not whats on special. Again my eyes pop. What does that mean because the price is written there in bold black letters on a red tag. What kind of manager does know his product? Who esp a Checkers manager does not know that Sunfoil is sunflower oil just like Housebrand Oil is Sunflower oil. Manager acted as if I was the dumbest customer that has ever walked this earth when I was explaining to him that Sunfoil is also called Sunflower oil. What kind of managers does Checkers employ? This is not acceptable Checkers The Reef. The least u can do is make sure your staff know their product. At the same time the till packer says to me I should let it go as I am causing an unnecessary scene. Oh WOW!!! An unnecessary scene when the Manger is acting as if I am crazy. The manager still refused to honor the price that I saw and he just shrugged his shoulders and walked away. Leaving behind an unhappy customer who ended up not buying anything because of how frustrating the whole situation was. Thank you Checkers The Reef for spoiling my day and not caring. Customer service is a thing of the past in this country. If I could I would be giving a zero star that's how irritated I still am. I hope someone does take the time to read our complaints and actually take the time to respond.

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