Manager of Checkers Liquor lacks training in resolving client complaint

My name is Zinhle N****wana. I lay my complaint today with regards to Checkers Liquor Gateway.

Last week Thursday I went with my friend to purchase a 1l dry red wine.

Whilst at the till at about 19:46 purchase was done and we were then trying to assist a gentlemen on the next till with regards to Xtra savings card.

The wine was paid for and forgotten at the till.

Friday after work we came straight to an Indian lady who is the manager and zI was dismissed and told that it's very busy in the shop

Normally in retail if such happens and it's very busy, a manager would request a day to look into the footage and rectify the matter.

She instead is doing nothing about the situation which leads me to think she is protecting her employee.

You would expect such happen in taverns and not a big brand like Checkers Liquor which has happened to me.

I know demand the footage of the date 27 November 2025 at 19:46 which will clearly show us paying for the wine and forgetting it.

I have my bank statement as proof.

I hereby request further training for your management who lack skills in dealing with such situations.

Many thanks Zinhle N****wana ***