Mall@Carnival Checkers Poor Service

<p>I wanted to buy a large weaved washing basket for R399 on Sunday, 27 November 2016 at Checkers at ********** Inside all the large baskets on the shelf were 3 smaller square weaved baskets and I therefore took it that they were included in the R399 price. There were no seperate price tags on the bigger washing baskets, only on the smaller baskets inside. When I went to the till I advised the cashier of the 3 smaller baskets inside and advised that there was no price tag on the washing basket itself. She rang up the smaller baskets (total price R389.97) and called the manager with regards to the washing basket. He came and said he would go and look on the computer and the packer was sent to look at the shelf. Needless to say the packer could not find a price on the other baskets, but agreed that the price displayed on the shelf was R399 and all the other washing baskets had the 3 smaller baskets in them. By this time I had been holding up the queue for 30 minutes, with the manager nowhere in sight. I told the cashier that I really wanted the washing basket so they must then please just give me the price. Easier said than done. The cashier then rang her bell again and a trainee manager came. The whole story was explained again. She went to call the floor manager and upon his arrival he had the audacity to ask "Yes?" I flipped. I am waiting for a price from him or clarity on what is going on and he comes with the attitude of what do I want. How can you put stock on your shelf with a price, then question the price and provide no way forward or a solution? Are other customers going to have to go through such a shocking experience as well if they want to purchase the same large washing basket? At what point will Checkers realise they need to sort out the price for the items? All I wanted was to buy a washing basket. In my frustration I told them to reverse the 3 smaller baskets and I left the store. I usually spend at least R1 000 per week at the store, but I am not sure I will want to go back after this experience. To add insult to injury the cashier was just as frustrated and mentioned that this manager is always a problem. She said if one of the other managers were on duty it would have been sorted out one way or another.</p>