Malice Approach by the Store manager

<p>At the Checkers Supermarket, located on Regent Rd, Sea Point, Cape Town, 8005, South Africa, an incident whereby the store manager, of this particular branch, had decided to deal with a situation inapproprately with a customer, my own mother.</p> <p> </p> <p>On the promotion shelf, there were Doritos priced at R10,99. However the price of the doritos did not correspond with size of Doritos which were being sold. 250g bags of Doritos were placed incorrectly under the price tag which shows the price correlating to bags of Doritos which were 150g.</p> <p> </p> <p>My mother had called an employee of Checkers to alert them about this error. In the Consumer Protections Act, one of the main factors were false advertising which when expounded upon: when an item is mispriced, the customer should be able to receive the product at that price. Whatever the customer may see, the customer should get, in simpler terms.</p> <p> </p> <p>The employee then changes the prices around, to make it look as if there was no mispricing nor an error in the pricing of the Doritos. My mother had asked the Checkers employee to call the manager. The employee refused, the first time she had asked her and proceeded to do so the second time being asked.</p> <p> </p> <p>The manager of Checkers, a short, white gentleman, with brown curly hair with a foreign accent, wearing spectacles, had approached my mother along with the employee aforementioned. My mother explained the error to him, and everytime my mother had mentioned a relevant point, he would say "So", as if what my mother was telling him as a customer, had no value whatsoever. He challenged my mother's rights, as a consumer, by saying "You think you know your rights, but you dont." He said we should have known that the bag of Doritos was bigger in size than that price they were given as 150g packets. He attempted to belittle my mother, indirectly call her unintelligent and when clearly the store is in the wrong, he still tries to cover up by not even apologising, but asking "Then what do you want?" After that treatment from a store manager we did not purchase anything from the store.</p> <p> </p> <p>We will never shop at Checkers again after this. We expected managers to be approachable and not to act malcious towards the people who spend their hard - earned money every single day at your establishment</p> <p> </p> <p> </p>