Loyalty cards but no service whats the point

I want to share my experience with you today I struggled to get thru to the money marker counter at checkers welkom it tried 3 times holding the line between 5 to 8 min a time. Eventually I put down the phone and tried again I drove there telling the manager it seems there is a probleme with the phone guess what he was not really interested so my lunch was over and had to go back to work. After work went back I asked for assistance at the toy center no one tger asked someone the said going to look for the sales man after waiting 15min I ask someone els they also left looking for someone after 5 min the ladie came and assist with no help I left the trolley and left. After work I phoned the checkers in our mall asking if they had stock on a special item she said I have to hold on she is going to check holding on for another 9min listening to the staff talking to each other except the lady helping me after 9 min I put down the phone and called again asking if any one can help just say yes or no on stock availability lady sid she will put me thru again..... After lossing my temper I told them they must phone me back on stock availability. After 15min a lady phones and said sorry no stock maybe Monday.... As I had just a feeling I got into my car drove to that checkers 1st the staff did not know which product is on special 2nd most disappointing geuss what the shelf was full of stock so was my money not good enough or what was the problem.... The floor manager also was just saying sorry did not have much interest in my complaint after explain poor service and staff calling and **** about availability... And with all the calls on and off more than 45min that I have to pay the telephone calls and drove up and down. It's the most poorly service I will rather pay more and go to pick n pay then going to checkers again...