Lambton Court Shopping Centre

To Whom It May Concern,

I am writing to express my profound frustration and utter disappointment with the boerie and pancake kiosk operating directly outside your Checkers Lambton store. As a loyal and long-standing customer, who operates a school in Lambton and is solely responsible for purchasing all groceries for my learners at your Lambton branch, I expect a certain standard of service and quality that is currently not being met – in fact, it is being disgracefully violated.

For some time now, I have been shocked by the consistently unacceptable waiting periods at this kiosk. My routine involves placing an order, then proceeding into Checkers to pay and often complete a portion of my grocery shopping. However, without fail, I return to find my order still not completed, necessitating an additional waiting period of 15-20 minutes which is simply intolerable.

Yesterday, 15 November 2025, this situation reached an absolute breaking point. I placed my order with the lady at the kiosk and then went inside to do some shopping. Upon my return, I observed the very same lady assisting another client with a boerie – a client who had clearly arrived long after me. When I questioned this, I was then informed that the gas had finished.

What followed was nothing short of an absolute farce: it took no less than three staff members nearly 15 minutes to replace the gas, primarily due to constant chatting and a complete lack of urgency amongst themselves. Once the gas was eventually replaced, the original lady started cooking two pancakes. She then handed the pan over to another lady who cooked two more, before passing it to a third lady. After an astonishing 30-40 minutes of waiting, my 6 pancakes were finally handed to me.

Adding insult to injury, another lady who had been patiently standing and waiting for nearly 30 minutes for her own pancakes was then informed that the dough mixture was finished and would need to be re-mixed. This level of disorganisation and disregard for customers is truly pathetic!

My frustration escalated further upon arriving home, only to discover that the pancakes were utterly inedible. They were raw, completely devoid of sugar, and their texture was akin to rubber or clay.

Checkers, I must ask: Is this what you expect your loyal customers to endure? To wait nearly an hour for a simple order, only to be served raw, substandard food? This is absolutely disgusting! To feed your loyal customers such appalling quality and charge R5 per pancake is outrageous and frankly, insulting.

You seriously need to pull up your socks. The current level of service, management, and food quality at that kiosk is completely unacceptable and is severely tarnishing the reputation of the Checkers brand, especially to loyal patrons like myself. I urge you to investigate this matter thoroughly and take immediate corrective action.

Sincerely,