Item not packed

<p>On 5 May an item which I paid for was found not to have been packed when I unpacked my groceries at home. I then attempted, unsuccessfully, to contact the branch manager telephonically - the switchboard put me through to an extension which rang without being answered. I subsequently sent an e-mail with my complaint to the branch manager (I have an acknowledgement that the e-mail was delivered and read), but to date they have not bothered to repond to my complaint.</p>