Iron purchased online severely damaged and not new.

I ordered my groceries online from Checkers Zewenwacht. One of the items I ordered was a Russell Hobbs iron. I received the iron but the box was not sealed. I assumed it was to check the condition of the iron for guarantee purposes. When I opened the box I could not believe my eyes. The iron was clearly not new and it was severely burnt at the bottom. How does this even happen? It means the item was returned without being checked and then just placed on the shelf again. I tried to log a return on the app but was unsuccessful in doing so, as I need to return the item to the store. Why do I order online? Because I do not have time to visit a store. This is by far the worse customer service I have ever received. I have send an email to sixty60 and are awaiting their reply.