iPad mini - Little shop promotion

<p>On Saturday the 16th of July 2016 at round about 11h15am, I received a printed till slip together with my purchases slip from Checkers Langenhovenpark Bloemfontein, which indicated that if I enter the USSD code on the slip with the Little Shop promotion that I stood a chance to win an iPad Mini.</p> <p>I took a chance and entered the number as well as my email address requested after which I received a sms congratulating me that I have won a iPad mini 4 16GB with Checkers Little Shop. They will be in touch with me within the next 48hours.</p> <p>Well, needless to say I phoned Checkline the morning of Wednesday the 20th of July 2016 to launch a complaint. I was sent a reference number & was assured that they would phone me back. At about 11h56am I received a call from Dylan congratulating me with my prize and that he would send me a voucher by the end of the week which was on Friday the 22nd of July 2016 to redeem my prize at any Incredible Connection nearest to where I am.</p> <p>To date (26 July 2016) I have never received such a voucher or any feedback from Checkers explaining any delay.</p> <p>I had to phone on Friday the 22nd of July 2016 to ask what was going on and when I can expect any feedback after which Dylan told me that he is not sure because he couldn't reach the relevant people to arrange a voucher with.</p> <p>I accepted it and told him that I looked forward to his response on Monday the 25th of July 2016.</p> <p>Then on Monday morning the 25th of July 2016, I phoned Dylan again asking what the status of the situation was. His reply was that he is not sure because he only spoke to Incredible Connection the previous week on Monday the 18th of July 2016 regarding these so called vouchers.</p> <p>He will send an email explaining the situation to me which I never received. After I didn't receive an email by yesterday afternoon I phoned Checkline again and launched another complaint. They took down my information .....again and told me that someone would get in touch with me which also never happened as yet. It has been 10 days now without any feedback from Checkers as I "the winner" am the one who has to follow up constantly and still there is no real answer to whether I will receive this so called prize or not !!!</p> <p>My question however is this:</p> <p>If I win something with Checkers....is it my responsibility to do the follow up work in order to claim the prize that I have won with them?</p> <p>If you launch a promotion such as this, which I am sure is a nationwide promotion, how do you not know how you are going to get the prizes won to the winners and how do you not have this sorted out before the promotion is being run in the first place ?</p> <p>I used to prefer Checkers above Pick n Pay or any other grocery store, if I had to do my grocery shopping it would preferably be at Checkers but after this experience..... I am not so sure.</p> <p>The service I received (if you can even call this service) from Checkers is absolutely shocking and I am not impressed!!</p> <p> </p>