Injured in Checkers Hyper due to display tv incorrectly mounted

The below email was sent to Checkers Hyper Sandown Cape Town on the 27th of May 2023. My husband had been injured when hit his head on a display tv at the teller. When he told the teller she said that they had already reported it to their technical department "To whom it may concern, Yesterday the 25th May 2023 at 18:00 I visited Checkers on Sandown road. The incident took place at 18:40 while reaching for my items in the trolley I knocked my head extremely hard on the tv that was mounted there. Just above my temple. It was extremely painful and it was bleeding. At no point did the teller empathise with me and ask me if I was okay. Instead all she said was it had been reported to the technical department which tells me that this is not the first time this has happened. This is a health and safety hazard. Thereafter she said nothing else. I asked her for the injury on duty forms to complete. She referred me to someone who said to me they will refer it to the head office. There were no forms for me to fill in. My name, contact number, address and id number were taken down and I was told that they would call me. The person I spoke to was Groenewald, he offered me no reassurance, sincerity or empathy. Instead he made it seem like I was bothering him, he huffed and puffed while I took down his details. I stood there in pain. Not a single person from Checkers Sandown asked me if I was okay. Had I not asked for the injury forms no further information would have been given. The sales manager, Ivann Groenewalt did not voluntarily provide the details of what was to happen next nor did he offer reassurance that this incident would not happen again. All I was told after I probed was that it would be referred to Priscilla.

Is this the type of store you have? You claim that your customer service is excellent yet you have no people skills, care and empathy. Its basic human skills. I suffered a painful hard knock to the head and it seems that the staff in this store just act like it is nothing. Send me the details; Details of the associated doctor that I may visit to get my head checked out. The Area managers contact details as well Proof that my injury was submitted to your head office The next steps in terms of this Details on what you have done since the incident last night to rectify the situation. If I do not receive feedback, I will take this further. " Nothing has been received. I was not contacted to check if I was okay