Inferior Service

I bought a set of pots and only realized later that a set of *****s were missing from the packaging.<br> <br> A supervisor at the Wonder-Park branch where I bought the pot set yesterday insisted the whole set be brought back before missing *****s could be provided.<br> <br> I think its unfair for the consumers to be subjected to this treatment as they are responsible for overall customer satisfaction.<br> <br> A physical count of only the components as listed on the packaging (Pots and lids) was done. I would have expected the checkout personnel to do a complete count of all the components as they are the only ones at that stage who should be having a knowledge of what's supposed to be in the packaging.