CR
Cathleen R

1 reviews | Active since Jan 2014

09 Feb 2015, 13:29

Incorrect prices charged

This has happened to me a few times, where products are marked at a certain price and then, upon check out, the prices are incorrect and more so, they are higher than marked.<br> <br> I have in the past seen it immediately and brought it to the attention of the clerk and this seems an even worse option than just paying a few rands more. First they need to practically let a bomb explode next to them before getting the manager's attention to void and fix, causing a GIANT waste of my time and great annoyance from the client waiting in line behind me to check out. This is firstly embarrassing and time consuming as well! <br> <br> I estimate that I have been overcharged around 10 times in the past year that I have been shopping at this store and I find this ridiculous! <br> <br> The store is right across from home and thus the most convenient to shop at, but having regard to the constant overcharging I am seriously considering doing my shopping at P&P which is +-5km further to drive to....<br> <br> The overall service in the store is also at an unacceptably low standard and there is always too few tills operating. I also have an issue with there being short stock quite often.

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Replies (1)
Checkers & Checkers Hypers
Checkers & Checkers Hypers's reply11 Feb 2015, 09:02
Official
Hello CathleenR,

On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Noordheuwel.

As a customer driven business, Checkers understands the importance of providing superior service. For this reason, The details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in touch with you shortly.

In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.

Kind regards
Devon Currie
Customer Relations