Inconsiderate and poor service

Poor customer service I have never had any good service from Checkers and I am being serious.all 3 Checkers in my area has the worst customer service..first it’s the language language barrier with cashiers I will keep saying I don’t understand Xhosa they will still proceed speaking Xhosa and you have to greet them first and they will greet like they don’t want to .None of them look like they are happy to be working there.and then they are answer to every problem is THERE IS NOTHING WE CAN DO ABOUT IT

So I decided to rather start using their Sixty60 service for the first time this week. to avoid going to the store.as I was busy with the list of my groceries something in me told me not to buy a lot of thing because it’s the first time using the service.Put my order as I wait for my groceries to be delivered I received a call that to let me know my bag of groceries went missing at store and now it’s past time of delivery there is nothing they can do but cancel my order.i explained that that was my supper.they still said they THERE IS NOTHING THEY CAN DO.they don’t know what happened, but they can’t find my bag I should wait for tomorrow to order.

I emailed sent an email of how I was disappointed and in unconvinced by the Checkers and the reply that I got from Emeraan of Sixty60 team was how how to follow instructions of a complaint And I rep**** to him again to tell him that there is nothing that shows how to report an order issue on my profile and the App of SIxty60 and he never bothered replying again..

Checkers train you staff for customer service and try and go out of your to resolve customer’s issues and complaints, especially when the mistake was from your side..Your service is the worst and that sucks

Lucia