*********** staff, faulty equipment, ****s, *****, *******

I did grocery shopping last night got to the till paid and waited for my receipt. The lady at the till advised me that the machine froze, she than called her supervisor who rebooted the machine and advised me to pay again. I checked on my banking app and confirmed that the transaction went through. I showed the supervisor that the amount went through but still they requested I pay again and I refused to pay. They than called there regional manager who advised me to pay again and the first amount will reverse in a few minutes. I got up this morning checked and the amount still didn't reverse. I than made contact with my bank and my bank confirmed the amount went off twice. The bank advised me if I reverse the amount it will take 5 to 7 working days before the amount is reversed. I contacted checkers and they confirmed that I paid twice and the first amount did not reverse. Checkers Columbine Manager asked me how are we going to fix this problem and still ask me for bank statements even though it shows on there system that the amount went off twice. I have advised Milton that I have debit orders going off my account. As per Milton I was suppose to swipe my card at the same pay-point however the supervisor took me to a different pay-point to swipe the second time. Milton has also confirmed that the supervisor was aware that if I swipe at a different pay-point the amount would not reverse. I basically paid R6000 for groceries that cost R3000 and I have no idea how I will get my money back. I now need to pay banking fees for debit orders that bounced.