*********** personnel, packers and manager

Today, 2 May 2016 at 16h30, I was busy doing my monthly grocery shopping. As I was walking down the sugar, etc aisle, I had to wait for a customer coming from the opposite side, I stood behind a lady packer and her blue loading trolley with bags of sugar, and as I wanted to walk pass, the trolley tipped and fell on my right foot and there was still a lot of packets of 2.5kg sugar on the trolley, because she unpack the packets from the front of the trolley to the rack, so its empty in front of the trolley, but how can you unpack something that's got a high handle, of course its gonna flip, because its too heavy, but she was too busy chatting to another lady worker and a guy worker to notice she's doing something wrong. I walked passed and told her it fell on my foot and its damn sore, she just ignored me so I turned around and said I'm looking for the manager, so the other lady worker helped her pick up the trolley and said to her what did you do, but still they just ignored me. So I went to the tills and told them I wanted to see the manager, they called the lady manager to come see me and I told her my story and showed her my foot, all she said was "shame" and "ek gaan nou met haar praat, sy moet versigtiger wees". That's all not a I'm sorry can I help you, here's a number to contact if your foot gets worse, nothing. That's very bad service and I'm never going back there, in fact not to any other checkers or even a checkers hyper, and all my friends and family do shop there as well, I will tell them never to go there again, what if something more bad happens to us or even to our children and their staff don't give a damn about anybody's safety not even the staff in management gives a damn. Since 16h45 I've been phoning them to get the name of the packer in the sugar aisle and of the lady manager, their phones only ring, no one answer, so thank you checkers hyper, especially the one in cape gate for your poor service, but our money are good enough, in this economic time you need every customer, but in your case seems to me you don't need the customers, I'm in retail as well and if this would have happened at our store, a lot of people would have been in deep trouble.