Incompetency of staff

I had a problem of icuring extra fees on ,my credit card because of the cashier that selected a budget facility on my credit card.I then contacted the head office on 31st July 2019 which they told me that the relevant store will be in touch with me,indeed the store manager called me and told me that he will attend to it.My problem hasn't been resolved and the store manager only called me twice with no solution ofcourse just promising that he will sort it out and yet still he hasn't.It's been now 5 days waiting for feedback.