I was told to FOTSEK by a manager

I had a very bad experience today at Checkers Mall of Africa What happened was we had to queue for an hour and 30 minutes for SASSA money and when I asked for help at the managers desk he told me he can’t print money, I must go to the Bank then I had to ask him to ask other cashiers since it was one cashier working with SASSA withdrawals the manager Fanie Pretorius told me to FOTSEK literally