I was attacked, complained and they did nothing about it.

Item: Checkers & Checkers Hypers
Rating: 1
Author: Mário Ferreira

Good day, after being highly mistreated and disregarded in Checkers in Menlyn mall, I decided to send management an email complaining, and it took me a long time to get back to this issue for their lack of interest in th matter really disturbed me. I mean all they needed to do, was to go back and watch the tapes, and thy would surely see with no doubts, what happened on that day. Email history, what I sent to Checkers management and their response can be found below. To beter obtain an understanding of th events, please start at the bottom, at my very first mail to management. Devon Currie ********** ********** />Feb 15 at 4:53 PM Dear Mr Ferreira Your complaint addressed to Nicolene Saayman and via the Getclosure website was referred to me for assistance and reply. We are sorry to hear of the two incidents which occurred at Checkers Hyper Menlyn in April and November 2016. Upon receipt of your complaint, an investigation was conducted into these matters to understand what had taken place. Our investigation into these two incidents were inconclusive and we could not find grounds to proceed further. We have, however, addressed your complaint in general as we always strive to provide our customers with an enjoyable shopping experience and we are sorry to hear that this has not been the case in your experience. In conclusion, I would like to thank you for bringing these matters to our attention and for providing us with an opportunity to investigate your concerns and provide you with feedback Kind regards Devon Currie Customer Care Department Tel: +27 21 ********** Email: ********** Consumer Affairs Checkers ********** ********** />Feb 13 at 8:22 AM Dear Mr. Ferreira Thank you for bringing this matter to our attention. Your concerns will be forwarded to the divisional management in charge of the region to investigate and attend to. Could you kindly furnish me with the picture? We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we are better able to continuously strive to improve the overall shopping experience of our customers. Kind regards Alize Feris Customer Complaints Officer: Checkers www.checkers.co.za -----Original Message----- From: ********** ********** Sent: 10 February 2017 04:35 PM To: Consumer Affairs Checkers Subject: complaint about a manager Email from Website ContactUs Form - Checkers Subject: complaint about a manager Date Sent: Fri Feb 10 2017 16:34:36 Sent by: mario Ferreira Return Email: ********** Telephone: ********** 013 Store: Checkers Hyper - New Menlyn Message Type: Complaints Message: Good day I hope this email finds you well The reason why I am sending you this email, is because I have a complaint, and I can put a face to my grievances, but unfortunately on your webpage, I can not attach any files. It started last year on April 16, when I went to Checkers, Menlyn Mall, to get basic toiletries. I had been going there since 2012, and nothing out of the ordinary had ever happened. On my way out, the security guard called me in, searched me, and even though they found nothing on me and couldn't see me *****ing anything through the cameras either, I was kept there for over two hours, while the managers kept threatening me and trying to get me to admit to a crime I did not commit. I had my passport with me, which they simply deprived me of during the time I was there.They tried to force me to sign a document that would constantly ban me from the store, and threatened to call the police and put me in jail, while raising their voices and making xenophobic remarks if I did not sing it, which I didn't. I know I am not South African , but don't we all, supporting and money spending clients, deserve to be treated the same? And I let it go, but it all got much worse on November 11 2016, at around 21:00, when I shopping for my little brother's surprise party. We noticed that the staff stole from our cart as we went to get moeny to pay, and when we let one of the managers know of the issue, he got aggressive and started raising his voice at us, clients, in front of all the staff and other clients. He went as far as telling my friend that was helping me, that I am a *****. That was when I decided to take my phone and record. The picture attached to this email, was taken right after I took my phone out, and he started walking towards me, ready to attack me, saying 'I will break you' and even went as far as swearing at my mother. Now I don't know what I have ever done to this man, maybe he dislikes non-south africans, or africans in general, I can not think of any other reason. However, I truly hope in future your staff is better trained, to treat everybody equally, with dignity, and to have much, much better customer service. I had to send this email, because ever since that event I haven't felt comfortable in the store, as if he's told the whole staff that I am a ***** and should be watched and not trusted, when in fact, it has never been proved that I stole anything, nor has anything I didn't pay for, ever been found in my possession. so I humbly ask, that this cancer to the society be dealt with, because I believe, this is not the image you want for your store, and definitely sure that a great South Africa should be built on love, understanding and cooperation, and not ************** of any kind. Please don't hesitate to contact me should any further queries arise. Please find the man's picture attached to this email. I also have two witnesses to that day's event, that I am sure would gladly come forward. Kind regards

Helpful (0)

Replies (0)