I WANT MY TICKET REFUND

I bought InterCape bus tickets at Checkers Fourways Mall last week from a cashier that was adamant that my 22 months toddler has to pay and sit on his own seat. After the long debate, I paid for our 2 tickets to Cape Town for 14 July 2018 (Saturday).

Plans changed and I called InterCape and changed departure date to 13 July 2018 (Friday) and paid the admin fees of 15% which was R237 in total. Siphokazi gave a a cancellation reference number for the refund of my toddler's ticket which I had cancelled and he would sit on my lap. She also emailed me my new ticket and told me to take the reference number to Checkers for a refund.

I went to Checkers today around 10h30 for the refund, waited 2 hours with no one knowing what to do. I ended up laving my tickets and cancellation references with them to call me when they had done the investigations. Manageress by the name of Nancy assured me that she could see that the refund is with them (Checkers) but would to the bottom of this matter and that I would get my money back today. After calling her at 15h45 she tells me that there's nothing they can do.

All I want to know is: WHO HAS MY MONEY SO THAT I CAN GO AND FETCH IT BEFORE MY BUS LEAVES ON FRIDAY AT 12H30 AS I AM RELOCATING BACK TO CAPE TOWN???