I WANT MY MONEY !!!

I have recently ordered on checkers60 sixty app and requested a refund as my eggs was damaged and the salr packaging was opened. I honestly just wanted to reorder the same items as I really needed it and could not go to a store to purchase due to being on bedrest with Bronchitis. About 2 days after I raised the dispute I can't sign into my account. I contact them via email and they advise that my account was suspended. I then lodged a complaints to have my account reopened and I want a reason why my account was suspended when they delivered damaged items. I would gladly have returned the damaged items and have it exchanged but there's no such option available. So if you request a refund for damaged goods your account will be suspended . Even if checkers delivers damaged items to you you can't submit an issue cos eventually your account will be suspended it makes no sense. I want my money refunded so I can make my purchase !!!! I have been sending emails but am being ignored by checkers complaints team!!! Thus is not fair. I paid for a tray of eggs where half the eggs were cracked and broken and salt that was opened. Mind you the refund amount is not even R100 and my order total was 600+